Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, physical address
• Payment information when booking simulator time, memberships, or events
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Booking details, reservations, and preferences
• Service history, simulator usage, and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our indoor golf simulator services
• Processing bookings, memberships, and payments
• Communicating regarding reservations, updates, and support
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including booking confirmations, reminders, and customer support updates.

Opt-In & Consent

• Messages are only sent after explicit opt-in
• Timestamped records of consent are maintained
• We comply with TCPA and all applicable laws

Opt-Out Instructions

• Reply STOP at any time to cancel
• A confirmation message will follow
• No further messages will be sent unless you re-opt in

Message Frequency & Content

• Message frequency varies
• Messages relate only to your bookings or services
• No promotional messaging without explicit consent

Help & Support

• Reply HELP or contact us at contact@21foregolf.com

Carrier Info

• Message/data rates may apply
• Carriers are not liable for delays

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors (such as SMS platforms or customer service providers) is permitted only for operational purposes. All SMS opt-in data remains confidential.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

We may share information with:

Service Providers

• Payment processors
• Booking/scheduling platforms
• SMS delivery providers

Legal Compliance

• If required by law or legal process

Business Transfers

• In case of sale or acquisition

5. Data Security

We implement:

• Encryption
• Secure access controls
• Regular security audits
• Staff training
• Backup systems

6. Cookies & Tracking

We use cookies to:

• Improve website performance
• Analyze traffic
• Enhance user experience

7. Your Rights

You may:

• Access or update your data
• Opt out of emails
• Opt out of SMS (STOP)
• Request deletion of your data

8. Third-Party Links

We are not responsible for third-party websites linked from our site.

9. Policy Updates

Updates will be posted on this page with a revised effective date.

10. Contact Us